Accessing your GP services

If you are not sure what NHS service you need, please have a look at Derbyshire Joined Up Care’s Think Which Service resource to help you decide which NHS service best suits your needs.

Where possible, for appointment booking or admin requests, please use our Rapid Health smart triage system. This system takes you through a simple online form, with simple questions that will then enable it to offer you an appointment with an appropriate health care professional in an appropriate time frame. If a suitable appointment is unable to be offered, your request will be passed on to our Admin and Clinical Triage team on the same day who will assess your request and get back to you with an outcome within 48 hours.

If you are not able to use the internet, or do not have a valid email address, please phone the surgery or speak to one of our Care Navigators in person at any of our branch surgeries who will assist you further.

To use the Rapid Health service, please click on the Rapid Health banner on our home page.

Admin queries e.g. medical reports requests, access to online services will be dealt with by our admin and IT teams.

Depending on the nature of your request, you may find that you are booked in to see or speak to one of our healthcare professionals – this may be a GP, Advanced Clinical Practitioner, MSK Physiotherapist, Mental Health Practitioner, Nurse, Healthcare Assistant, Pharmacist, Social Prescriber or Care Co-ordinator.

You may also be signposted to another service if this was more appropriate for your request e.g. Pharmacy First, Dentist, the Urgent Treatment Centre or A&E.

Please call us on 01332 667911 (01332 668 003 for University campus only) – our phone lines are open from 8am to 6pm Monday to Friday.

Our telephone lines remain very busy daily. Please be kind to our Care Navigators and the wider team who are doing their best to assist you. We will not tolerate any abusive or aggressive behaviour targeted at staff or other patients. Any patients or relatives doing so risk being removed from the premises, and deregistered from the practice. You can read more about our zero tolerance policy here.

If you prefer to attend in person at any one of our surgeries, you can find our address details on our contact details page.

However, where possible please use our Rapid Health smart triage service as this helps reduce the queues at the front desk and allows our Care Navigators to assist those patients that require more support with their requests and appointment booking.

Rapid Health is our online smart triage system that can autonomously offer you a choice of appointments with the appropriate health care professional at the appropriate time frame. This is based on several factors including your presenting complaint, your age and sex. By completing a simple form with targeted questions online, you will avoid queueing at the reception desk or on the telephone lines. This also frees up our Care Navigators to assist those patients that need more support with their queries or appointment booking.

We encourage as many patients as possible to use Rapid Health. If you are unable to access the internet or do not have a valid email address, please contact the surgery directly on 01332 667 911 where our Care Navigators will assist you with completing a triage form.

For more information, please read our Rapid Health information and FAQs.

Once you are ready to use Rapid Health, please click on the Rapid Health banner on our home page.