NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
SystmOnline
Non-urgent advice: Having Problems?
Rapid Health Smart Triage
Rapid Health Smart Triage is an online service that allows you to submit your medical or admin query. The system will take you through a series of simple questions, before offering you an appointment with an appropriate health care professional within an appropriate time frame. If no suitable appointment is found for you, your request will be passed to our duty doctor and triage team who will contact you with an outcome within 48 hours.
Rapid Health will help you avoid the in-person and telephone queues, all you need to use the system is to be a registered patient and to have a valid email address.
If you are unable to use online services or do not have a valid email address, don’t worry – just phone the surgery or attend in person and our Care Navigators will assist you with completing a form.
For more information, please read our Rapid Health information and FAQs.
Once you’re ready to use Rapid Health, please click on the Rapid Health banner on our home page.
If the Rapid Health service is unavailable please contact the surgery directly on 01332 667 911