We will be switching to Rapid Health from Monday 8th September 2025
New Online Appointment Booking System
Park Medical Practice is introducing a new way for patients to access our services.
Rapid Health is an online facility that allows patients to book appointments, without needing to phone the practice.
Patients will be presented with a series of questions about their problem. From here, patients will be provided with a choice of appointments with the most appropriate clinician(s), in the most appropriate timeframe, based on their clinical need.
This should result in shorter waiting times, especially for more urgent medical issues, and focusses on “getting it right first time” – seeing the most appropriate member of the team for your medical issue. It will also prevent the 8am rush and long waits on the telephones.
The new platform also allows patients to raise admin requests (such as sick/fit notes, doctors letters, and more) and find trusted self-care information for a wide range of symptoms and health conditions. This will replace our current platform.
Starting from 8th September, we ask that all requests to make acute and follow-up appointments with a clinician, as well as all administrative queries, are submitted through Rapid Health, which will be accessible via our practice website. Appointments with nurses and healthcare assistants cannot currently be booked through the Rapid Health system. If you require an appointment with a nurse or HCA, you should continue to phone the practice as usual to arrange your booking.
If you are unable to use the website, please phone the surgery. Our patient navigator team will be required to take details of your medical issue/concern. This will then be put through to our Duty Doctor of the day to triage and to advise on the most appropriate clinician to see and in what timeframe.
Rapid Health FAQ
What is Rapid Health?
Rapid health is a smart triage tool approved by the NHS which allows you to book appointments quickly and offers more patient choice and availability by offering you the right appointment with the right clinician first time.
How do I book an appointment?
The link to access Rapid Health will be posted on our website homepage in place of the current e-consult button. We will no longer be using this tool.
However, we understand that not everyone can use online services, and our care navigation team will still be available on the phone and in person. The team will take some details from you and pass these through to our clinical team, who will then triage your request and offer you a suitable appointment.
Can I use Rapid Health through my NHS App?
Not at the moment. However, this is currently in development so keep an eye out for further updates.
Will I still be able to book appointments via Airmid and NHS App?
You won’t be able to book GP appointments through these apps anymore, you will still be able to view your medical records and test results, and order repeat medication.
What do I do if I want to see a specific GP?
When you are booking an appointment, the GP’s with available appointments will be shown and you will be able to select your preferred GP.
What do I do if I want to pre-book an appointment?
All our appointments will be available. After completing the Rapid Health questions an appointment will be offered within an appropriate timeframe.
Will all Clinicians be on Rapid Health?
Depending on your presenting complaint you may be offered an appointment with one of our GPs, Registrars, Advanced clinical practitioners or our Physiotherapist where appropriate.
Why have I been offered an appointment with this Clinician?
Patients will be offered an appointment with the most appropriate clinician based on their clinical need.
I was not offered an appointment, what do I do?
Once you have completed our triage questionnaire we will offer an appointment in the most appropriate time frame. If you have not received an appointment, our care navigators will be informed, and your issue will be triaged by the duty doctor. We will be in contact within 48 hours.
My problem is personal, and I only want to tell a GP.
The information which you provide is saved to your medical records and is reviewed by the clinician during your appointment. If you require our assistance when booking an appointment but want the reason to remain confidential, we will have tablets available at reception to use where a care navigator can assist you when needed. Every employee at the practice adheres to our confidentially policy.