Opening Times & 111 Services

University Surgery

For Derby University Students only


Term Time

The surgery is open to make appointments at the following times:

Monday 9:00am – 6:00pm
Tuesday 9:00am – 5:15pm
Wednesday 9:00am – 5:15pm
Thursday 9:00am – 5:15pm
Friday 9:00am – 5:00pm

Call Charges – Mobile costs may vary

Mobile charges can vary depending on your package, so please check with your provider


The practice can send you a text message reminder of your appointments.

Please make sure you let us know your current mobile telephone number.

When We Are Closed

If you suffer an emergency, eg crushing chest pain/unconsciousness, you should call 999 so you can receive immediate help from fully equipped paramedics.

If you take ill out of hours and need to see a health professional or want advice, telephone Derbyshire Health United on 111. Calls to Derbyshire Health United are all recorded.

Out-of-hours surgery consultations take place at various sites in Southern Derbyshire and are mostly by appointment only. Consultations may be with a doctor or nurse practitioner or emergency care practitioner.

You can also visit their website

 What to do when the practice is closed 

Did you know?…. A & E should only be used in serious or life threating situations.

There are other NHS Services to choose from for minor injuries/illnesses.


Please read the leaflets below for a ‘Guide to choosing the right NHS Service’

Know Your NHS Services Part 1

Know Your NHS Services Part 2

CHOOSE WELL – Dee’s A&E Fail Tail

Have you ever been to A&E because you can’t get off a fake nail? Taken your poorly pet to A&E instead of the vet?

It might sound far-fetched but the star of our new video, Dee, does both of these in a humorous but informative Choose Well animation, which is based on real-life examples of A&E misuse.

Dee is advised by the singing doctor on the correct times to use A&E and about the available health services to use when things aren’t an emergency!


Please download our two page Out of Hours Brochure below. We hope you find this information useful, when considering using an out of hours service and hope you will keep it safe for future references.

Out of Hours Leaflet


NHS 111 Service

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services, when you need medical help fast, but it isn’t a 999 emergency.

NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time.

You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free.

You can visit their website to find out more

When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

You should call 111 if:

  • you need medical help fast, but it’s not a 999 emergency
  • you think you need to go to A&E or another NHS urgent care service
  • you don’t know who to call, or you don’t have a GP to call, or
  • you require health information or reassurance about what to do next


For less urgent health needs you should still contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

Derby Urgent Care Centre

The walk-in centre can be accessed by anyone seven days a week from 8.00am to 7.30pm. It is nurse led and is located off Osmaston Road at the back of the London Road Community Hospital. No appointment is necessary and the staff deal with minor illnesses, minor injuries, contraception and health information.

One Medicare also offer a GP led walk-in centre in Derby. They are based at Lister House, 207 St Thomas Road, DERBY DE23 8RJ and are open 8.00am – 8.00pm 7 days a week.