We pride ourselves as a practice in providing healthcare at the highest standards, but there may be times when you feel this has not happened. The practice has a formal complaints procedure which will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. Further information is available in leaflet form.

Please ask at reception or download the leaflet below.

Patient complaints leaflet

 Patient complaints form

Do you have any Primary Care issues/concerns and complaints?

The PALS service deals with issues in terms of commissioned services for example audiology and patient transport, and also criteria for treatment such as IVF or Procedures of Limited Clinical Value.  They are also here to provide an information and signposting service, therefore, if patients aren’t sure where to go they’re happy to try and help.

If you do,telephone the Contact Centre: 0300 311 22 33

 Email: [email protected]

Postal address: NHS England, Box 16738, Redditch, Worcester, B97 9PT

POhWER is the NHS Complaints Advocacy Service

POhWER NHS Complaints Advocacy Service is here to help you to make a complaint about your NHS care or treatment

NHS Complaints Advocacy is free, confidential and independent of the NHS.

Contact POhWER : Support centre is open Monday to Friday from 8am – 6pm.

Visit their Website:

Download a POhWER leaflet NHS Complaints Advocacy leaflet 


 -0300 200 0084 (charged at local rate)


0300 456 2364

Text – send the word ‘pohwer’ with your name and number to



 [email protected]


8am to 6pm Monday to Friday


 0300 456 2365


-PO Box 14043, Birmingham, B6 9BL