Clinician Appointments
Most clinician appointments now need be booked directly through our smart triage system called Rapid Health. By filling in a short triage form, a list of available appointments for the most suitable clinician in the most suitable time frame will be offered. You will also be given the option to have this as a face to face or telephone appointment. For more information, please visit our Rapid Health page.
Online Consultation Service
If you need urgent help, please call the practice.
For non-urgent medical or administrative help, you can contact us using our Rapid health tool.
This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
Blood Tests
For routine blood tests, please book an appointment using the Swift Queue system. You can schedule your blood test appointment by visiting the link or QR code below:
https://www.uhdb.nhs.uk/service-phlebotomy-blood-tests
For urgent blood tests, you may bring your printed form directly to Coleman Street Clinic. Visit the link or QR code below: https://www.uhdb.nhs.uk/phlebotomy-blood-test-clinics/
The District Nursing team will only carry out blood tests for housebound patients. If you have any questions, please contact the practice for further guidance
Cancelling or changing an appointment
To cancel your appointment:
- phone us on 01332 667 911, Monday to Friday from 8am to 6.30pm. Please note that between 6-6.30pm, our calls will be forwarded to Derbyshire Health United who will be able to assist you with your query.
- Cancel via the email link you received from Rapid Health when booking your appointment, your NHS app or Airmid UK app
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. Housebound patients are by definition those patients that are not able to leave their home without significant support e.g. via ambulance. Lack of transportation or travel costs do not quality an individual for home visits. We thank you for your support.
To request a routine home visit, it is helpful if you phone the practice as soon after 8am as possible and before 11am.