We value feedback, both positive and negative. We would be very grateful if you could take the time to complete our Friends and Family Test online form below.
Message from Heather Simpson, Practice Manager/Partner
I am very sorry if you have had difficulty getting through to the practice recently. Unfortunately due to the COVID-19 Pandemic we have to triage every request for an appointment to ensure we keep our patients and staff safe. This means on-line booking of appointments has been switched off, for the time being, which has also put pressure on the telephone system. In addition, we are currently booking our 2020 flu jabs and will be giving around 5000 vaccinations in the first wave. We will be looking at an alternative method of contacting the practice for patients to book appointments, if we are asked by the Government to vaccinate the 50-64 year groups, who would not normally have the flu jab.
I am very sorry for the inconvenience this may have caused you. Please be assured we are looking at ways of trying to improve the service at this very challenging time.
What is the Friends and Family Test?
The Friends and Family Test (FFT) is an important feedback tool that is being asked across all NHS service providers. This kind of feedback is vital in transforming NHS services and supporting patient choice.