You are able to book appointments in a number of ways via:
- Online – with a computer/tablet or smart phone by clicking the link Access to online services.
To book appointments online you need to have registered for online access to the surgery. To request online access please complete the Online Request Form and take (in person) to reception with proof of your address and photo ID.
- Telephone – you can contact the surgery on 01332 667 911. (Option 1). Telephone lines are open for 8.30am until 6pm Monday – Friday.
Please note all calls from landlines will be charged at local rate. Call costs from mobiles may vary depending on your package, please check with you provider.
- In person – our reception is open:
Monday 9am – 6pm, Tuesday – Thursday 9am – 5.15pm, Friday 9am – 5pm.
Please note: times may vary outside of term time. Please see University opening times for more up to date opening times.
The practice can send you a text message reminder of your appointments.
Please make sure you let us know your current mobile telephone number.
Please ensure that your personal details are kept up to date for our records.
If any of your details change (telephone/mobile or address etc) please tell us straightaway, as we may need to contact you urgently.
- Appointments with the doctors are normally 10 minutes. If you have more than one problem, you will need to book two seperate appointments.
- Please prioritise the issues you want to discuss during your appointment. This will ensure that we deal with the most important issues first.
- If you require a chaperone to be present, during your consultation, please inform reception when booking your appointment or when checking in.
- If you think there is a possibility you have a contagious disease, please inform reception, when booking the appointment and we will seat you away from the main waiting area, as there may be immunocompromised patients waiting.
- If you have long-term health problems, we encourage you to see the same doctor wherever possible. If this is not the case, it is still preferable to see the same doctor for the duration of one problem.
- If you would like to speak to a doctor or nurse, please contact the surgery in the usual way and ask to speak to the person you need. If the person is in surgery, the receptionist will take your details and ask the doctor/nurse to call you back
Why does the receptionist ask me to tell them briefly the nature of my problem?
The Partners of the practice introduced the system to try and direct our patients to the most appropriate team member. Not all issues require a Doctors appointment. Many people are not aware of the different roles within the practice or the services we offer.
By obtaining a brief description, the receptionist can direct the patient to the most appropriate person in the team to meet the needs for the specific problem. For example: If you need travel advice, the practice nurse can advise you. Minor illnesses can be treated by the nurse practitioner.
- Please do not be embarrassed. All of our reception staff are highly professional and patient confidentiality is of paramount importance.
- The practice is able to provide patient with a quiet area, away from the main reception desk, where you can speak to a receptionist. If you require this service please let us know.
- To offer the most efficient service to patients we may invite you occasionally to attend the opposite surgery to your usual one, provided you have transport to travel. Sometimes your usual doctor may be overbooked or unavailable and on these occasions we will invite you to see another doctor.
THE PRACTICE IS ABLE TO PROVIDE PATIENTS A QUIET AREA, AWAY FROM THE MAIN RECEPTION DESK, WHERE YOU CAN SPEAK TO A RECEPTIONIST. IF YOU REQUIRE THIS SERVICE, PLEASE INFORM THE RECEPTIONIST
Patients attending 5 or more minutes late for appointments, may be asked to rebook
DNA’s (Did Not Attend)
Please ensure that you cancel any appointments that you no longer need. If you continually fail to keep appointments you may be asked to leave the practice.