Booking Appointments

You are able to book appointments in a number of ways via:

To book appointments online you need to have registered for online access to the surgery. To request online access please complete the Online Request Form and take (in person) to reception with proof of your address and photo ID.

  • Telephone – you can contact the surgery on 01332 667 911. Telephone lines are open for 8.30am until 6pm Monday – Friday. (University of Derby Patients please select option 1 when calling)

Please note all calls from landlines will be charged at local rate. Call costs from mobiles may vary depending on your package, please check with you provider.

  • In person – our reception is open from 8am until 6.30pm Monday – Friday

Please note:

    • Borrowash surgery closes on a Wednesday at 1pm
    • University of Derby please click on the link University opening times to view the most up to date opening times as these may vary depending on term time.

Text message reminders an cancellations

If the practice has your current mobile number on record you will receive an appointment reminder via text message. You will also be able to cancel your appointment via text message. Please note: the text messaging service is an automated service and is NOT manned by a member of staff.

If you wish to cancel your appointment, please text the word CANCEL only. The system has been set to only recognise this word. The message will fail if you start your text with any other word e.g. ‘please cancel’

Ensure you cancel your appointment no later than 30 minutes before the appointment time. Unfortunately the system may not cancel the appointment if you do not allow this amount of time. If you wish to cancel your appointment after this time, please contact us via the telephone.

Please ensure that your personal details are kept up to date for our records. If any of your details change please tell us straightaway, as we may need to contact you urgently.

About the appointment

  • Appointments with the doctors are normally 10 minutes. If you have more than one problem, you will need to book two seperate appointments.
  • Please prioritise the issues you want to discuss during your appointment. This will ensure that we deal with the most important issues first.
  • If you require a chaperone to be present, during your consultation, please inform reception when booking your appointment or when checking in.
  • If you think there is a possibility you have a contagious disease, please inform reception, when booking the appointment and we will seat you away from the main waiting area, as there may be immunocompromised patients waiting.
  • Patients attending 5 or more minutes late for an appointment, may be asked to re book
  • If you have long-term health problems we encourage you to see the same doctor wherever possible.

Why does the receptionist ask me to tell them briefly the nature of my problem?

  • The Partners of the practice introduced the system to try and direct our patients to the most appropriate team member. Not all issues require a Doctors appointment. Many people are not aware of the different roles within the practice or the services we offer.
  • By obtaining a brief description, the receptionist can direct the patient to the most appropriate person in the team to meet the needs for the specific problem. For example: If you need travel advice, the practice nurse can advise you. Minor illnesses can be treated by the nurse practitioner.
  • Please do not be embarrassed. All of our reception staff are highly professional and patient confidentiality is of paramount importance.
  • The practice is able to provide patient with a quiet area, away from the main reception desk, where you can speak to a receptionist. If you require this service please let us know.
  • To offer the most efficient service to patients we may invite you occasionally to attend the opposite surgery to your usual one, provided you have transport to travel. Sometimes your usual doctor may be overbooked or unavailable and on these occasions we will invite you to see another doctor.

Telephone Triage

We have a Doctor Telephone Advice Service everyday.

Reception will take your details and the Doctor will telephone you back to discuss your issues.

The Doctor will try to return the call within the hour.

Using this service can give you access to a Doctor in a quick and convenient way, instead of having to book an appointment and coming down to surgery in the first instance.

Please make sure that you give the correct telephone number to call you back on.

Phone Advice

If you would like to speak to a Doctor or Nurse, please contact the surgery in the usual way and ask to speak to the person you need. If the person is in surgery the receptionist will take your details and ask the Doctor/Nurse to call you back.

DNA’s (Did Not Attend)

Please ensure that you cancel any appointments that you no longer need. If you continually fail to keep appointments you may be asked to leave the practice.